The Rules of High Quality Customer Service
Superlative customer service is the vital factor that keeps clients coming back to your business and creates positive feedback to draw in future customers. Your company’s ongoing profitability depends upon your ability to attract repeat customers. Here are some tips on building relationships with your clients to help make that happen.
Listen and Respond
Nothing is more frustrating to customers than when business owners and employees don’t listen. Pay close attention to what clients are attempting to tell you and then respond appropriately with suggestions of solutions to their concerns. Part of your high-quality response to customer queries is having a live person instead of a recording answer your telephones. When customers complain, offer them the courtesy of listening carefully, and then do your best to remedy the situation.
Keep Your Promises
One of the keys to good customer service is following through on your promises. Before you make an appointment, set a deadline, or agree on a delivery date, be sure that you can keep your word. Customers need to know that they can rely on you.
Have Trained Personnel
Train your staff to always provide excellent customer service. This involves being polite and helpful, but it is also essential that they have an in-depth knowledge of your company’s products and services so that they can answer any questions and address any difficulties.
Go Beyond the Basics
When customers approach you with queries or problems, go beyond the minimum response and do whatever you can to help them out. This may involve providing step by step instructions or leading them to a product in your shop that they had been unable to locate. Be ready to accommodate them even if the exchange doesn’t result in an immediate sale, as the customer will remember your courtesy and be drawn back to your business. Besides smiles and kind words, try to offer clients a little extra such as informational brochures, discount coupons, or small free gifts.
For more advice on offering high-quality customer service, contact Ironhorse.